You log in, see a healthy balance, click “Withdraw”…
and suddenly your “broker” disappears or the website throws new rules at you.
If this is happening to you in 2021, you’re not alone. Withdrawal problems are one of the strongest indicators of a scam platform.
This guide from AssetsCollector.com will walk you through the first steps to take – before you panic, pay extra fees or give up completely.
Step 1: Stop Sending More Money
Scam platforms often demand:
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“Tax payments”
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“Compliance deposits”
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“Unlock fees”
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“Anti-money-laundering charges”
They usually promise that once you pay, everything will be released. In most cases, it won’t.
Until you have spoken with a real investigator and checked the platform properly, treat any new payment requests as high-risk.
Step 2: Save Everything
Before accounts are blocked or websites disappear, collect as much evidence as you can:
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Full transaction history from your wallet or exchange
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Screenshots of your dashboard, balances and error messages
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Chat logs from WhatsApp, Telegram, email or internal support
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The platform’s URL, email addresses and phone numbers
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Names used by any “account managers” or “compliance officers”
Create a folder on your computer and save everything in one place.
This will be critical for any later investigation or recovery attempt.
Step 3: Check the Platform on AssetsCollector.com
Visit AssetsCollector.com and:
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Search the platform name and domain.
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Look for a match in our reported brokers list.
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Read through the case description and see if the pattern matches your experience.
If your platform is already listed, you’ll immediately know:
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You are not the only victim
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How long the scam has been running
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Whether other people have been asked for the same fake fees
If you don’t find it, you can submit your case so the platform is at least on the radar for other users.
Step 4: Do NOT Trust “Random Recovery Offers”
Once a wallet address or email has been compromised, victims are often targeted again by:
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“Blockchain recovery experts”
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Fake “law firms” emailing out of nowhere
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People claiming to work inside exchanges who can “unfreeze” the funds
Most of these are secondary scams designed to squeeze more money out of you.
A real investigative service will:
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Explain their process in writing
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Be transparent about limitations
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Never promise guaranteed recovery
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Use professional communication channels
AssetsCollector works on the investigation and documentation side – not magical instant recovery.
Step 5: Consider a Structured Investigation
Depending on the value of your loss and the evidence available, it may be worth moving from “panic” to “process”.
A structured investigation normally includes:
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Mapping your transactions on the blockchain
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Identifying deposit wallets used by the scammers
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Checking whether those wallets interact with major exchanges
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Building a case file you can use with law enforcement, exchanges or lawyers
This is the kind of work our team focuses on at AssetsCollector.com.
We can’t promise that your money will come back.
But we can help you move from confusion to clarity about what happened and what options are left.
Step 6: Protect Yourself Going Forward
Whether your case is recent or from early 2021, use the experience to set new rules for yourself:
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No more investing through unregulated websites.
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Always search platforms on AssetsCollector.com and other sources first.
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Never pay “unlock fees” or “taxes” directly to brokers. Legitimate taxes are handled by regulated entities and governments, not random wallets.
You’re Not Alone
If a platform won’t let you withdraw, it’s easy to feel stupid or ashamed.
Scammers rely on that shame to keep you quiet.
You are not stupid – you were manipulated.
Take a breath, gather your evidence, and start turning chaos into a documented case.
When you’re ready for a structured review, visit AssetsCollector.com and request a case intake. We’ll look at the facts, not the promises.