Whether you've been scammed by a trading platform, fake broker, wallet app or online "advisor",
you can reach out to us anytime. Send us your case details and our team will review your evidence
and outline your options clearly and honestly.
We typically reply within a few hours (often sooner).
This form sends directly to our support team at info@assetscollector.com.
Please double-check your email address so we can reply.
Contact Information
If you prefer, you can reach us directly using the details below.
Email: support@assetscollector.com
Response Time: Typically within 1–4 hours
Availability: 7 days a week
We do not provide phone support until a case file is created, for client safety and privacy.
All sensitive communication is handled through email only.
Before You Contact Us
Keep your transaction IDs (TXIDs) ready
Take screenshots of the scam platform/dashboard
Save chat logs from WhatsApp / Telegram / Instagram
Never send “extra taxes” or “unlock fees” to scammers
Ready for a Proper Investigation?
If you've lost crypto to a platform or broker, we can help you trace the transactions,
document the case and outline your recovery options.