Client Engagement

Client Agreement Summary

This page explains, in plain language, how your engagement with AssetsCollector.com works. It is a readable summary of our standard client terms: no upfront fees, evidence-based investigation and success-based recovery fees only. The final, legally binding terms will always be set out in the separate written agreement you sign.

1. Who We Are & What We Do

AssetsCollector.com is an independent crypto scam investigation and case-management service. We help victims of fake brokers, fraudulent platforms and wallet scams:

Trace where their digital assets moved on the blockchain,
Identify key wallets, exchanges and consolidation points,
Prepare structured evidence files and case summaries,
Support reporting, blacklisting and recovery attempts where possible.

We are not a bank, exchange, wallet provider, law firm or investment platform. We do not hold client funds and we do not provide financial or investment advice.

2. No Upfront Fees

AssetsCollector.com does not charge upfront investigation fees, assessment fees, retainers or hourly service fees. When you submit your case:

We review your evidence,
We trace and map transactions,
We determine feasibility,
We explain realistic options,

All of this is done without any initial payment from you. If your case does not qualify or you decide not to proceed, you will not owe us anything for this review.

3. Third-Party License Key (If Required)

Some cases that move into a technical recovery phase may require activating a secure blockchain extraction environment using a third-party software license key.

Important points:

The license key is provided by an independent software vendor, not by AssetsCollector.com.
If your case requires it, you purchase the key directly from the vendor via their portal.
The key is a one-time, time-bound digital activation used during your recovery window.
It is not a fee paid to AssetsCollector.com and is generally non-refundable.

We will always explain clearly if your case requires this step and provide the exact instructions and any vendor terms you should review before purchasing.

4. Success-Based Recovery Fees

Our compensation is based on a success-based (contingent) fee. This means:

You only pay a service fee if a recovery is successfully completed,
The fee is a percentage of the amount recovered, as stated in your written agreement,
If no recovery occurs, you do not owe any recovery fee to AssetsCollector.com.

Exact percentages, thresholds and any caps or minimums will always be written in your individual client agreement before you authorize us to proceed.

5. No Guaranteed Outcomes

Crypto recovery is never guaranteed. Whether funds can be frozen, clawed back or released depends on:

Blockchain activity and timing,
Cooperation from exchanges, banks or platforms,
Law-enforcement or regulatory decisions,
The quality and completeness of the evidence available.

We do not promise that your entire loss will be recovered, and we do not offer “unlock fees”, “tax releases” or deposit-based recovery schemes. Any examples of past cases or success stories are for illustration only and do not guarantee similar results.

6. Your Responsibilities as a Client

To give your case the best chance, you agree to:

Provide accurate, complete information about the scam and transactions,
Share all relevant wallet addresses, receipts, screenshots and chat logs,
Update us promptly if you receive new information or contact from the scammer,
Not falsify, alter or hide material evidence,
Communicate respectfully with our team and respond within reasonable timeframes.

If you withhold key information, provide misleading data or refuse to cooperate, we may be unable to continue with your case and may terminate the engagement.

7. Communication & Status Updates

During your case, we will:

Confirm when your case has been accepted and which stage it is in,
Provide status updates as key steps are completed,
Inform you if additional documentation, confirmations or actions are required from you,
Let you know if your case transitions into a technical recovery phase or requires a third-party license key.

You may also check status via our Track Recovery Progress page when available for your case.

8. Suspension or Termination of a Case

AssetsCollector.com may pause or terminate a case if:

We discover serious inaccuracies or misrepresentations in the information provided,
You become abusive or threatening towards staff,
Continuing the case would be impractical, unsafe or legally inappropriate,
You independently engage in activities that jeopardize the recovery process.

If a recovery was already completed before termination, the agreed success-based fee remains payable as per the written agreement.

9. This Summary vs. Your Signed Agreement

This page is a plain-language summary of how our engagements normally work. It is provided to help you understand our model before and during your case.

The binding legal terms for your specific case will always be contained in:

Your signed client agreement,
Any attached schedules or case-specific addendums.

If there is ever a conflict between this summary and the signed agreement, the signed agreement controls.

Ready to Review and Sign Your Agreement?

Once your case is approved, we will send you a written client agreement outlining your exact success-based fee, any license-key requirements (if applicable) and next steps. You will have the chance to review everything before you sign.

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This page is for information purposes only and does not constitute legal advice. Your actual engagement terms will be contained in your signed client agreement.