Refund Policy

1. No Upfront Fees

AssetsCollector.com does not charge upfront investigation fees, assessment fees, retainer fees or hourly service fees. All case intake, scam review, blockchain tracing, wallet mapping and case documentation are performed without any initial payment from the client.

Our model is straightforward: if no recovery happens, you do not owe us anything.

2. Third-Party License Keys (If Required)

In some cases, a technical recovery phase may require the activation of a temporary third-party tool or software license key (for example, a time-bound extraction key used to create a secure recovery tunnel).

These keys are:

• Provided and operated by an independent software vendor,
• Purchased directly by the client from that vendor,
• Not fees paid to AssetsCollector.com,
• Digitally activated and consumed during the recovery window.

Because these keys are instant-access digital products sold by a separate provider, they are generally non-refundable under the vendor’s own terms and conditions.

3. Success-Based Recovery Fees

AssetsCollector.com operates on a success-based (contingent) fee model. This means:

• You only pay a service fee if a recovery is successfully completed,
• The fee is calculated as a percentage of the amount recovered, as agreed in writing,
• If no confirmed recovery occurs, no service fee is owed to AssetsCollector.com.

Because we do not charge for investigation work upfront, there are typically no AssetsCollector.com fees that would require a refund.

4. When Refunds Do Not Apply

Under our standard model:

• We do not bill clients in advance for investigative or tracing work,
• We do not require retainer deposits for case analysis,
• We only earn a fee after a successful recovery event.

As a result, there is normally no payment made to AssetsCollector.com prior to recovery that could be refunded. The only potential cost you may choose to incur is the purchase of a third-party license key, if your case requires it.

5. Third-Party Vendor Policies

Any license key, software activation or digital tool purchased from an independent provider is governed by that vendor’s own terms of use and refund policy. In most cases, these keys:

• Are activated immediately upon purchase,
• Cannot be reused for another client once consumed,
• Are treated as final, non-refundable digital products.

AssetsCollector.com cannot override or modify a third-party vendor’s refund decisions.

6. Chargebacks & Disputes

If you believe a payment was made in error, the first step is to confirm whether the payment went to:

• AssetsCollector.com (success-based fee after recovery), or
• A third-party software vendor (license key or tool).

If the payment was made to a vendor, you will need to contact that vendor directly. We may provide documentation showing whether a key was used or activated during your recovery process, but we cannot issue refunds on their behalf.

7. Questions or Clarifications

If you are unsure about any payment, fee, or whether a license key is required for your case, please contact us before making a purchase so we can explain the process in clear terms.

You can reach us anytime through our Contact Page.